Whatsapp chatbot provider9/3/2023 ![]() ![]() ![]() It didn’t take long before companies and even WhatsApp itself noticed the potential of this communication channel to customer servicing and creating new business opportunities. WhatsApp is in 99% of Brazilians’ smartphones and 93% of its users open the app every day. Take a look! The growing of WhatsApp inside companies In this text, we’re going to show you the benefits of implementing a WhatsApp chatbot and how this tool can help you to optimize customer service, and other departments of your company. Thanks to these company-oriented solutions, the use of WhatsApp inside a business is evolving and -associated with a chatbot- the messenger is becoming one of the major tools for communication between brands and their audience. ![]() In the past years, virtual assistants were already growing as a communication strategy, used on websites and, on Facebook Messenger.Īt the same time, WhatsApp was also growing its presence in Brazilians smartphones, not only to the exchange of personal messages, but also between companies, and their clients.īut it was in 2018 that this communication between brands and customers “ boosted” due to the creation of WhatsApp Business, and the later launch of its API, which allowed the integration of chatbots to the messenger app. The use of a WhatsApp chatbot is a trend in customer service inside companies of different sectors and sizes. ![]()
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